• November 24th, 2011
    Is Your Company prepared for IT failure?
    A recent report suggests almost three quarters of businesses are ill prepared for any kind of IT failure http://www.bbc.co.uk/news/business-15866885 More and more companies these days…

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  • September 29th, 2011
    Virtualisation
    Virtualisation is a way in which a single piece of IT hardware (i.e. a PC or Server) can be the host to a number of “Virtual Machines” or “Virtual…

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  • September 29th, 2011
    Cloud computing – what is it?
    Cloud computing – so what is it? The term “Cloud” is being banded about quite a lot these days with even Microsoft proclaiming in Windows 7 tv adverts “To…

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  • December 9th, 2010
    Where do viruses come from and what do people gain from them?
    We are always getting asked “Why do people create these computer viruses? Why don’t they use their skills to do something useful??!!” In the early days of computer viruses it…

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  • November 17th, 2010
    Get Safe Online Week – 15th to 19th November 2010
    As a follow on to yesterdays post about the current trend of criminals targetting home pc users on the phone, more information about safeguarding yourself on the internet can…

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B.E.S.T. Programme

At Computer Troubleshooters we recognise the critical role that computers, networks, and technology in general plays in every small business. From email and word processing to online banking and e-commerce, every small business depends on technology to maximise their productivity and their profitability. But what happens when your technology lets you down? How much staff time is wasted dealing with slow computer or system crashes? How much of your time is spent answering software questions for others in the office? And if your system crashes, how do you recover your data? That’s why we created Business Enhanced Support Technology (B.E.S.T.), the industry’s leading support plan for small businesses.

For a flat monthly fee we do the following:

  • Handle any computer, network, or server problem (including Windows, Virus, & Spyware problems) via remote support or on-site.
  • Monitor your technology 24/7, including preventing up to 80% of all computer problems before our customers are even aware of them.
  • Install advanced remote support tools to enable our team to diagnose and resolve problems quickly if they do occur.
  • Monitor your backup system to be sure your data is backed up safely.
  • Provide a Helpdesk so all your employees have prompt, easy access to high quality support consultants anytime they have a computer question or problem.
  • Manage all your Technology Vendors for you (Internet, Phones, Business Applications.)
  • Guarantee No Downtime (on our Trouble-Free plan.)